We want you to enjoy every minute of your Wimbledon break with us, and we'll do our very best to ensure that it lives up to
your expectations. We believe that our more than 40 years of tour operating experience, together with the reputation we have for quality and value, should give you the confidence to book with us.
To provide further peace of mind, we accept your booking based on these booking conditions which are designed to clarify the contractual obligations between us and our responsibilities under the Package Travel and Linked Travel Arrangements Regulations 2018 (Package Travel Regulations). Please spend some time reading them carefully, and please feel free to contact us should anything be unclear.
1 Your Booking
Your booking, once accepted and confirmed in writing to you by our issuing a confirmation invoice to the person who makes the booking (Lead Name), forms a contract between all persons named on the booking (who will be listed on the booking confirmation) and Newmarket Holidays Limited (Company). The confirmation invoice will be sent to the Lead Name or your travel agent. In these booking conditions, you and your means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires. We, us and our means Newmarket Holidays Limited. References to departure are to the start date of the arrangements we have contracted to provide.
When you make a holiday booking, the Lead Name guarantees that he/she has the authority to accept and does accept on behalf of all members of your party (party members) the terms of these booking conditions. The contract is based on the information given in our brochure or on our website (www.newmarketholidays.co.uk) and these booking conditions. We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (claim) except as set out below. We both also agree that any claim (and whether or not involving personal injury) must be dealt with by the courts of England and Wales only unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). We do not accept bookings from any unaccompanied customers under the age of 18.
All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until a contract between us comes into existence. After that point, your agent will hold the monies on our behalf until they are paid to us.
Group bookings: For bookings of ten or more passengers travelling on a single booking, we will only deal with the Lead Name and not with each individual on the booking. Payments must be made by the Lead Name only and not by individuals on the booking. The deposit and final payment must be paid via bank transfer only.
If you wish to, you may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment) providing you do so to [email protected]. Any authorised travel agent of ours through whom you make a booking will relay information from you to us and vice versa. For the purposes of compliance with time limits or limitation periods as set out or referred to in these booking conditions, receipt by an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. However, we are not responsible for any advice given to you by your travel agent that did not originate from us.
2 Your Payment
Your booking confirmation will include an invoice showing the deposit paid and the final balance due (if full payment is not made at the time of booking). The outstanding amount must be received by us by the due date shown on the confirmation. Should we not receive payment in full by this date, we are entitled to assume that you wish to cancel your travel arrangements, in which case you will be liable to pay the cancellation charges shown in the scale set out in clause 4 of this section (Cancellation by you) below. If you book within 90 days of departure, full payment must be made when you book.
N.B. 1: The Lead Name makes their booking in accordance with and subject to these booking conditions and on the understanding that the information they are asked to provide is a requirement of the contract between us. The Lead Name becomes directly responsible to the Company for the payment of the total holiday price and, if applicable and where appropriate, for any cancellation charges which become payable and payment of any funds to the party member(s) entitled to them. The Lead Name does so on behalf of all party members and is responsible for ensuring that all personal data provided to us is accurate. The Lead Name is also responsible for ensuring that all party members are aware of, and agree to, these booking conditions and that they consent to the Lead Name acting on their behalf in relation to their booking. The Lead Name will be liable to the Company for any costs incurred by the Company as a result of any failure by any party member to comply with any necessary requirements applicable to making the booking or taking the holiday. The Company will deal exclusively with the Lead Name person on the booking.
3 Alterations to your booking by you
If you want to change any of the details of your confirmed booking, please notify us in writing as soon as possible. We will always do our best to help. Where a requested change can be made, the following amendment charges and costs will be payable:
• Change of name - £35 per person plus supplier costs
• Transfer to another departure date or holiday prior to balance due date - £75 per person plus supplier costs
• Transfer to another departure date or holiday after balance due date - Cancellation charges will apply in respect of the original booking plus cost of new booking
• Cancellation by one or more person on the booking - cancellation charges apply. See clause 4 Cancellation by you, below, for details.
You may transfer your booking or your place on the booking to someone else (introduced by you) without payment of our cancellation charges providing the request for the transfer is made in writing not less than 7 days before departure. The person(s) to whom you wish to make the transfer must also satisfy all conditions (if any) which form part of your contract with us. Requests for transfer must be accompanied by the name and other applicable details of the replacement person(s). Where a transfer to a person of your choice can be made, all costs and charges incurred or imposed by any of our suppliers, together with an amendment fee of £50 per person, must be paid before the transfer can be effected.
All amendments must be notified to us in writing by post, by telephone (confirmed in writing) or by email to [email protected] by the person who made the original booking.
4 Cancellation by you
You may cancel your booking or part of it once it has been confirmed at any time before departure. You may also transfer your booking or your place on the booking as referred to in clause 3 above, Alterations to your Booking by you.
A cancellation will only be effective if made in writing and sent by email direct to the Company or through the travel agent with whom you made your booking or by telephone to our Customer Service team, having answered the required security questions. If the cancellation results in a person travelling alone or no longer sharing a room, a single room supplement will be payable, if available. The amount payable on cancellation depends on when we receive your instruction to cancel and how far ahead of departure this is - the more notice you give, the less we will generally charge. In calculating our cancellation charges, we have taken account of possible cost savings and the generation of income from other bookings which may be able to utilise cancelled services to the extent this is likely to be achievable. The different periods before your departure date within which instructions are received by the Company and the amount of the cancellation charge (shown where applicable as a percentage of the total holiday price excluding previously incurred amendment charges and cancellation fees which will be retained) are as follows:
N.B. 3: If the reason for cancellation is covered under the terms of an insurance policy which covers your holiday, you may be able to reclaim these charges less any applicable excess from the insurer. You must though pay the charges first and then reclaim them from your insurer. You can cancel your booking before departure without paying cancellation charges if the performance of your holiday is significantly affected by unavoidable and extraordinary circumstances occurring at the place of destination. In such circumstances, on receiving your written notification that you wish to terminate your contract, we will arrange for you to receive a full refund or transfer to another holiday without incurring any administration change fees applied by the Company. No compensation or expenses will be paid in addition.
* See clause 2 Your Payment in this section.
5 Complaints & Claims Procedure
In the unlikely event that you have problems or reason to complain whilst on holiday, you MUST report the matter to the hotel or other supplier and our representative IMMEDIATELY during your holiday. The issue can then be promptly investigated and, where appropriate, steps taken to resolve the situation. Any verbal notification must be put in writing and given to our representative or, if we don’t have a representative for your holiday, the supplier of the service(s) in question as soon as possible. You must follow up any complaint or notification made during your holiday in writing to our UK customer experience department within twenty eight days of your return from holiday. We operate a strict code of conduct and take any complaints received seriously. If you fail to follow the requirement to report your complaint or problem whilst on holiday, we will have been deprived of the opportunity to investigate and rectify it during your holiday. This may affect your rights under your contract, including any entitlement you may otherwise have had to claim compensation.
6 Your travelling conditions
If booked on a package including transfers, travel will be subject to the terms and conditions of carriage of the coach company, providing that transport. In most cases, those terms and conditions will limit the carrier's liability to you in accordance with the relevant applicable law (including in particular, applicable international conventions and EU regulations). Should anyone be refused boarding on the transport concerned we may be unable to assist and cannot be held responsible for the effect this may have on your holiday arrangements. This includes the situation where any passenger fails to advise us of any medical condition or disability which affects or is likely to affect their holiday at all or in sufficient time before departure to enable us to make any necessary arrangements. If you are prevented from travelling or unable to travel as a result, our responsibility for your holiday will cease. Full cancellation charges will apply and we will be under no obligation to provide any refund or compensation or to meet any loss or expense you may incur.
1 Our confirmation of your booking
When we have received your booking and deposit (or full payment where applicable), we will send a Confirmation Invoice to the Lead Name within 24 hours which details exactly what is booked for you. Please check this Confirmation Invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the Confirmation Invoice or any other document looks to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible) in any document within 10 days of our sending it out (5 days for Departure Documents). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in our doing so. From the moment we issue your Confirmation Invoice, we have accepted your booking on the terms set out in these booking conditions.
2 The price of your holiday
Once we have confirmed your booking by issuing a Confirmation Invoice, we guarantee we will not change the price of your holiday, except in the case of a pricing error as referred to in clause 4 Pricing Errors below. The country you travel to or the accommodation you stay in may require you to pay fees or charges locally. Where applicable, we will use best endeavours to inform you of any such fees or charges when we are made aware of them.
3 Pricing errors
We try hard to ensure that advertised prices are up to date and accurately reflect the amount you will pay when you book. However, prices can change and errors can occasionally occur. We reserve the right to change and correct advertised prices at any time before your booking is confirmed. In the event of your Confirmation Invoice showing an incorrect price for your holiday, the price that will apply is the price shown in our offline reservation system. Accordingly, you cannot seek to rely on any system error with a view to obtaining a holiday at less than the correct price. Any contract entered into or apparently entered into on the basis of a mistake, such as incorrect pricing due to a system error, will not be valid or binding. We will notify you of any incorrect information, such as a pricing error, as soon as we become aware of that error. You will then have the choice of proceeding with the booking on the basis of the correct price or cancelling your reservation request and receiving a full refund of all payments made to us.
4 Data Protection
To make, confirm and process your booking, we need to collect personal data for all persons named on the booking. We reserve the right to process, store and share the personal data we collect with our suppliers and other third parties as we consider necessary to fulfil the contract between us and to comply with applicable law. To find out more about how we use and protect your
personal data, log on to www.newmarketholidays.co.uk/privacy
5 Alterations & Cancellation by us
(1) Changes to confirmed bookings sometimes have to be made and we reserve the right to do so in accordance with this clause 5. All alterations which are not significant in accordance with this clause 5(1) will be treated as insignificant alterations. Most alterations will be insignificant and we have the right to make these. For examples, please see clause 5(2). Where an insignificant alteration is made before departure, we will notify you in writing. No compensation is payable for insignificant alterations which do not entitle you to cancel or change to any other arrangements. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to any of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted as referred to in clause 3 of section C Special Requests and Medical Conditions / Disabilities / Reduced Mobility. Where we have to do so, clauses 5(4) and 5(5) below will apply.
(2) An insignificant change includes a change of accommodation including location. Please note, we recommend that you do not make a reservation with your booked hotel directly for additional nights until you receive your Final Travel Documents (approx. 7-10 days before). Should it be necessary to amend your original hotel, we cannot be held liable for any booking made with the hotel directly or anything not purchased through Newmarket Holidays and listed on your Confirmation Invoice. A change of publicised match at The Championships is an insignificant change as this is not controlled by us. You are required to check your Final Travel Documents carefully for any late changes and we cannot be held responsible if you have been sent but do not check those documents. In booking one of our trips you are taken to have agreed that the confirmed itinerary is not contractually binding and that whilst we will endeavour to provide this, changes may be made.
(3) All group holidays require a minimum number of bookings to enable us to operate them. We reserve the right to cancel any holiday where this minimum number is not achieved. Failure to achieve this minimum number does not, however, oblige us to cancel. We will notify you of cancellation for this reason no later than the date the full cost of your holiday is payable.
(4) In the event we have to significantly alter any of the main characteristics (as defined by Schedule 1 of the Package Travel and Linked Travel Arrangements Regulations 2018) of your confirmed arrangements or accepted special requirements, we will provide you with the following information in writing as soon as possible: (i) the proposed alteration and any impact this has on the price; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday arrangements we are able to offer (including the applicable price); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday arrangements offered; and (iv) the period within which you must inform us of your decision and what will happen if you do not do so.
(5) If you choose to cancel your booking in accordance with clause 6(4) below, we will refund all payments you have made to us within 14 days of the date cancellation takes effect and terminates your contract (which is usually the date we or the travel agent through whom you made your booking send you a cancellation invoice following receipt of your written cancellation notification). If we do not hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within 14 days of the effective date of cancellation (see above). No compensation will be payable or other liability accepted where a change results from unavoidable and extraordinary circumstances (see clause 7 below).
(6) Occasionally, it may be necessary to cancel a confirmed booking. We have the right to terminate your contract in the event (i) we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 7 below) and we notify you of this as soon as reasonably possible or (ii) (where applicable) we have to cancel because the minimum number of bookings necessary for us to operate your group holiday has not been achieved and we notify you of cancellation for this reason as referred to in clause 5(3). Where we have to cancel your booking in these circumstances, we will refund all monies you have paid to us within 14 days of the effective date of cancellation (see clause 6(5)) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. We also have the right to cancel if you fail to make payment in accordance with the terms of your contract in which case clause 4 of section A Cancellation by You will apply.
(7) Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances in accordance with clause 5(6) above and we exercise our right to cancel as a result or clause 5(8) below applies. Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. The issue of advice or recommendations against travel by public authorities does not automatically mean we are prevented from performing your holiday arrangements but may instead affect your ability to travel.
(8) In the event that unavoidable and extraordinary circumstances (see clause 6 below) occur in the place of destination of your holiday and significantly affect the performance of the contracted arrangements or the carriage of passengers to or from that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). Where applicable, you must notify us of your wish to cancel for this reason in writing. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. Any refund then due will be paid in accordance with clause 5(5) above. We will notify you as soon as practicable should this situation occur. You will not be entitled to any compensation.
6 Unavoidable & Extraordinary Circumstances
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, unavoidable and extraordinary circumstances. In these booking conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Such situations are likely to include, but or not limited to, (whether actual or threatened) war, riot, civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire, flood, an outbreak of serious illness at your holiday destination, closure, of transport hubs. Unavoidable and extraordinary circumstances also include any epidemic or pandemic and any resultant impact on travel.
7 Our Complaints Procedure
Newmarket Holidays Ltd is a member of ABTA with membership number V7812. ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's alternative dispute resolution scheme (ABTA ADR) which is run by ABTA and approved by the Chartered Trading Standards Institute and the ABTA arbitration scheme (ABTA Arbitration).
In the unlikely event you have any reason to complain or may have a basis for making a claim in respect of any aspect of your holiday arrangements, you must immediately inform your tour manager or our representatives present at the Championships, Wimbledon and, where appropriate, the supplier of the service(s) in question. The issue can then be promptly investigated and steps taken to resolve the situation.
Any verbal notification must be put in writing and given to your tour leader or our representatives as soon as possible. If the situation is not resolved to your satisfaction within a reasonable time, you must also contact our Customer Operations team on 0330 160 4999 as soon as possible. Until we know about a complaint or problem, we cannot begin to resolve it. Most issues can be dealt with quickly.
In the event a complaint or problem is not resolved to your satisfaction locally and you wish to pursue the matter, you should contact us in writing with full details within 28 days of your return from the holiday.
If you fail to follow the simple procedure set out above, we are unlikely to be in a position to properly investigate the matter and may have been deprived of the opportunity to remedy it during your holiday. Your right to claim any compensation you may otherwise have been entitled to may be affected or even lost as a result.
We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot reach an amicable settlement, we both agree that any claim must be dealt with by ABTA ADR or by ABTA Arbitration (if available for the claim in question and you wish to use either or both options) or by the courts of England and Wales only unless, in the case of court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
For more information on ABTA ADR and ABTA Arbitration, go to www.abta.com.
8 Your behaviour
When you book with us, you accept responsibility for any damage or loss you cause. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
If in our reasonable opinion or in the reasonable opinion of any person in authority, your behaviour or actions is such as to jeopardise or to be reasonably likely to jeopardise the safety of or cause damage, upset or distress to other persons, any third party or damage to any property or goods or to adversely affect good order and discipline or to cause a delay or diversion to any transportation, we reserve the right to terminate the holiday arrangements of the person(s) involved immediately. In the event of such termination, our responsibilities to such persons will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you (including in respect of any return travel arrangements) and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for any loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.
1 Wimbledon Breaks
(1) We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury, or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note, it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(2) We will not be responsible for any injury, illness, death, loss (for example, loss of enjoyment or loss of possessions), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from any of the following:-
a. the act(s) and/or omission(s) of the person(s) affected; or
b. the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable; or
c. unavoidable and extraordinary circumstances as defined in clause 7 of section B above.
(3) We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us in our brochure or on our website and we have not agreed to arrange them as part of our contract and any excursion or activities you purchase during your holiday. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(4) The promises we make to you about the services we have agreed to provide or arrange as part of our contract, and the laws and applicable local standards of the country in which your claim occurred, will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which give rise to the claim were provided in compliance with the applicable local laws and standards, the services will be treated as having been properly provided. Our obligation is to exercise reasonable skill and care as referred to in clause 1(1) of this section C.
(5) Except as set out in clause 1(6) of this section C below or as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total holiday cost (excluding any insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total, unless a lower limitation applies to your claim under clause 1(6) of this section C below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(6) We cannot accept any liability for any damage, loss, expense or other sum(s) of any nature or description which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers or (c) relates to any business (including without limitation, loss of self-employed earnings).
2 Special Requests, Medical Conditions, Disabilities & Reduced Mobility
(a) Special requests must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try to meet or arrange any reasonable special requests, we cannot guarantee that they will or can be fulfilled. If we can specifically confirm a special request or requirement, we will do so on our Confirmation Invoice. Where any request or requirement has not been specifically confirmed in writing on our Confirmation Invoice, a failure to meet it will not be a breach of contract on our part.
(b) Noting that a certain amount of walking is required from either our coach park, or local train/tube stations to the Championships at Wimbledon, if you or any member of your party suffers from any medical condition, disability or significant reduction in mobility which may affect your chosen arrangements, please provide us with full details in writing at the time of booking and before we issue our Confirmation Invoice. There are a limited number of Wheelchair accessible seating within the tennis courts. We will only provide precise information on the suitability of the trip taking account of your specific needs if you specifically request us to do so. Acting reasonably, if we are unable to properly accommodate your needs, we will not be able to confirm your booking or, if you did not give us full details at the time of booking and we reasonably consider we are unable to meet your needs when we become aware of them, we will treat your booking as cancelled by you when we become aware of these details. Cancellation charges will then be applicable.
(c) We will give you assistance if you suffer illness, personal injury or death during the period of your holiday arising out of an activity which does not form part of the holiday arrangement booked with us or an excursion offered through us. This assistance will include advice and guidance only.
1 Services not booked with us
Please note services which you do not book with or through us, including any independent excursions, activities or tours that you purchase separately, do not form part of your contract with us. Your contract for all such other services will be with the operator or provider of the service and not with us. We shall not be responsible or liable for the provision of any such service, excursion, activity or tour or for anything that happens during the course of its provision by the operator or provider. In the event of cancellation or alteration of the arrangements booked with us, we shall have no liability for any expenses, costs, losses or other sums of any nature which you or any person(s) named on the booking may incur relating to any services, excursions, activities or tours not booked with or through us.
2 Travel Insurance
Even though you are not travelling overseas, travel insurance is important and therefore we make it a condition of booking all holidays & breaks that you are covered by an appropriate insurance policy. If you elect not to purchase the insurance offered by Newmarket Holidays, via Holiday Extras Ltd, you must ensure you obtain suitable alternative cover at the time of booking. You also agree to indemnify Newmarket Holidays for any costs and expenses that arise which would otherwise have been met by a travel insurance policy had you purchased an appropriate one.
3 Financial Protection
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Newmarket Holidays Limited (membership number 5509). In the event of the insolvency of Newmarket Holidays Limited, financial protection is provided by ABTOT for non-flight inclusive packages.
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in the arrangements Newmarket Holidays Limited has contracted to provide.
Please note that bookings made outside the UK are only protected by ABTOT when purchased directly from Newmarket Holidays Limited.
In the unlikely event that you require assistance due to our financial failure, please call ABTOT’s 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 at https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents
You can find out more about ABTOT and the financial protection it provides at https://www.abtot.com/
Specific information about Wimbledon Breaks. Please read carefully before making your booking.
Providing clear, correct information when making your booking is essential for it is from this information that we make your reservation and our contract with you. The person to whom all correspondence, invoices and joining instructions are to be sent should be entered as the first name on the Personal Details booking page. It is also their address and telephone number(s) that should be shown and it must be they who accept these booking conditions before completing an online booking. Full names of all persons travelling on the booking are required so please be accurate. We do not accept bookings from any unaccompanied customers under the age of 18.
You are required to have a smartphone to download your tickets for The Championships. Paper tickets are not available. Specific matches cannot be confirmed until the day, as sometimes matches change between Courts. Seats for The Championships are allocated by Wimbledon and cannot be changed. Tickets for The Championships are non-transferable and cannot be sold or passed on to any other persons, other than those named on the Confirmation Invoice. Departure from Wimbledon is scheduled for 7pm. However, in the event of a Wimbledon match schedule change we reserve the right to change that departure time without prior notice and would instead inform you on the day (applies only where you have booked a package including transfers).
Delays
Occasionally services may be delayed due to circumstances beyond our control. In such cases, we will do our best to help you and keep you fully informed.
Itinerary
You will receive your final itinerary and any other departure documents seven to ten days prior to departure, provided all payments have been made. We endeavour to operate the itinerary booked, although there may be rare occasions when due to circumstances outside of our control, we may have to change the order of the itinerary or very occasionally withdraw certain aspects. We will let you know of any changes in advance if we have prior notice. Your Tour Manager or our Representatives will keep you informed of any last minute changes.
Fitness to Travel
We strive to give all our customers full care and attention, but we do need to know at the time of booking if there are any special needs or requirements. It is particularly important that we are advised of any disabilities or mobility issues and also if you intend to bring any specialist equipment such as a wheelchair with you. If you have suffered from a serious medical condition recently, then you should consult with your doctor about your fitness to travel.
Accommodation
Unless otherwise stated, the advertised price of the holiday applies to each of 2 people sharing a room. The majority of rooms are twin-bedded. Double beds can be requested but are not guaranteed. Chosen hotels are generally available to check in from 3 pm on your first day It is standard practice for rooms to be vacated by 12 noon and sometimes earlier. Parking at hotels is at an extra charge (if available, depending on your selected hotel), payable directly to the hotel.
Should you have any special request such as adjoining rooms, high or low floor, make your request at the time of booking. The hotel cannot guarantee to meet all requests but will do their best to oblige. Breakfast is included.
Searches
The desire to protect the safety and security of visitors means that comprehensive security measures will be in place for the Championships, including extensive searches (of bags, vehicles and the person) on entry to the Grounds and the Show Courts. You will be refused entry if you do not allow the security team to undertake a search of your belongings.
Please note there are restrictions on bag sizes (not exceeding 40cm x 30cm x 30cm or 16” x 12” x 12”) and hard-sided items plus prohibited items. The speed of entry to the Grounds is decreased dramatically when multi-pocketed bags/backpacks are presented.
Left Luggage
There are no left luggage facilities inside the Grounds. Oversize bags, picnic hampers and other prohibited items must be deposited in one of the left luggage facilities outside the Grounds (subject to availability). All bags will be searched before acceptance into the left luggage facilities. There is a charge for this service, and this will be by cashless payment only. Do not leave your bags unattended at any time. If you have booked a package including transfers and are returning to the hotel with us at the end of the day, you can leave some luggage on the coach.
Conditions of Entry
Entry to the grounds of the All-England Lawn Tennis Club (“Grounds”) requires a valid ticket, pass or accreditation issued by or on behalf of The All-England Lawn Tennis Club (Championships) Limited (“AELTC”) and is subject to the Conditions of Entry, an extract of which is below. The Conditions of Entry are available in full on the Championships, Wimbledon App and are available to view online at: wimbledon.com/conditionsofentry
Babies and Children
Babes in arms and children under 5 years of age will not be allowed into No.1, Court or Courts 12 and 18 (the Show Courts). Children over 5 years of age are required to have their own ticket. All children under the age of 16 must attend The Championships with an adult and be supervised appropriately. Children over 5 and under 12 are allowed into all courts provided they are accompanied by an adult at all times and in possession of their own ticket.
Prohibited Items
Visitors in possession of Prohibited Items may be refused entry or ejected from the Grounds. Any Prohibited Items which are surrendered as a condition of entry to the Grounds shall be deemed to be surrendered irrevocably and voluntarily. Any such items will be unable to be reclaimed and shall be disposed of by the AELTC without any liability.
Alcohol and Refreshments
Alcohol may be brought into the Grounds but is limited to the equivalent of one bottle of wine or Champagne, (750ml) two cans of beer (500ml) or two cans of premixed aperitifs per person. Bottles of spirits or fortified wines will not be allowed into the Grounds. You can bring snacks in with you, should you wish.
Photography, Filming, Mobile Telephones, Tablets, Communications Devices and Radios
The use of photographic equipment, mobile telephones, computers, tablets or other electronic devices, communication devices, audio-visual equipment or radios must not inconvenience any other person in the Grounds or be used to capture, supply or transmit data for the purposes of betting or gambling (or assisting for these purposes). In particular, computers, tablets or other electronic devices, communication devices, audio-visual equipment or radios must be SWITCHED OFF in and around the courts in play. Personal headphones must be used when listening to radios inside the Grounds. Still photographs, film, videotape or other audio-visual material recorded within the Grounds may not be sold, used or published commercially in any way whatsoever unless authorised by the AELTC and may be confiscated by the AELTC if such usage is suspected. Recording or transmission in any form of moving images of any part of play at The Championships for any purposes is prohibited. Flashlight photography is forbidden.
Tickets
Tickets to The Championships may not be bought, sold, transferred, or distributed without lawful authority in accordance with the ticket terms and conditions on the AELTC’s website wimbledon.com. You must have a smartphone in order to access your tickets.
General
The AELTC reserves the right to change the programme without notice where it is reasonably necessary to do so. Ticket holders have no entitlement to view any match or round of matches or any particular player. Matches may be moved from one court to another at the sole discretion of the AELTC. CCTV Cameras are in use around the Grounds.
You will be told on departure from your hotel to Wimbledon, which car park you will be taken to. This is also where your coach will be parked for your departure. Please make a note of this to aid in your return at the end of play on No. 1 Court (applies only where you have booked a package including transfers).
Disabled Access
For those customers who book a package with us including transfers, there is a small amount of walking from the coach park to the entry gate at Wimbledon. For those customers on our Wimbledon Tennis & London Break, you are required to make your own way from your hotel to the entry gates at Wimbledon. If you are bringing a wheelchair or electric scooter, please ensure we have been advised prior to travelling so that appropriate arrangements can be made. You are kindly reminded that if you have not pre-booked a wheelchair user ticket in advance, there will be no availability on the day itself and the Ticket Office will be unable to reseat you.
Call Costs
All calls to our 0330 & 0333 telephone numbers are charged at the standard local rate.
Newmarket Holidays Ltd, Cantium House, Railway Approach, Wallington SM6 OBP; Company Number: 02238316