We sometimes need to combine transfers to and from your hotel. We always try to keep any wait to a minimum, but you may be asked to wait at the airport for up to an hour, while other incoming flights arrive, before the transfer to your hotel. Similarly, we may need to transfer you back to the airport up to three hours before your flight home departs.

If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.

The majority of our tours involve a certain amount of walking, including a short walk from the coach stop to the town, attraction or venue you're visiting. If you are bringing a wheelchair, please let us know at the time of booking so that appropriate arrangements can be made.

Rules may have changed since you last travelled to European Union countries as well as Iceland, Liechtenstein, Norway and Switzerland. The following are useful guidelines which will help you prepare for your next adventure. You do require government issued passport to travel.

Names - It is very important that all passenger names are exactly as per your passport although we do not require middle names.

Passport - Your passport must meet two requirements to travel to an EU country and to Switzerland, Norway, Iceland and Liechtenstein. It must be: Less than 10 years old on the day you return home (please check the "date of issue") and valid for at least 3 months after the day you return home (please check the "expiry date").

Visa - You do not need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland. You’ll be able to stay for up to 90 days in any rolling 180-day period.

European Entry/Exit Scheme (EES) - EES is the new electronic entry/exit system for European countries which will replace the physical stamping of your passport. The expected date for its introduction is 10 November 2024. From this date, it means that when you go through passport control on arrival, you will need to produce your passport for checking as you do now, but also have your photograph taken and fingerprints scanned. The system will register your entry on arrival and your exit when departing. You will only need to do this on your first entry into Europe after the scheme starts.
Please note: Irish passport holders or British Passport holders with an EU residency are currently excluded. For those travelling via Eurostar, there is a dual British and French/Belgian) border in operational at St Pancras International. Therefore the EES system will be in place at the station, you will not need to be checked again on arrival at the other side. For further information please visit the ABTA website here.

European Travel Information & Authorisation System (ETIAS) - Due to commence in 2025, all citizens of the United Kingdom will require a ETIAS electronic form completed prior to their arrival into the EU and Schengen member countries. The cost for this travel authorisation will be €7.00 per person with exceptions for under 18’s and over 70’s. The latest information and further details can be found at www.etias.com.

Occasionally, for operational reasons, we may have to change the order of the excursions on your holiday. The final day-by-day itinerary will be confirmed on your Final Travel Documents, which you will receive approximately three weeks prior to your departure.

The transfer time from the airport to your hotel is approximately 75 minutes from Innsbruck, or two hours 30 minutes from Zurich.

Shops in Europe will generally close from early afternoon on Christmas Eve until 27th December. Included tours and excursions have been chosen for their scenic or historic value.

Some regions of Austria have a tourist tax of five € per person per night, which is payable directly to the hotel by the guest on check-out.

Visit www.gov.uk/foreign-travel-advice to find out the latest Foreign And Commonwealth Office travel advice for your holiday destination, as well as information about passports and visas.