Flight Information FAQs | Newmarket Holidays

It is essential that you check-in online with your airline directly for all flights on your ticket (both your outbound flight from the UK and your inbound flights at the end of your trip). If you do not check-in online prior to departure, you may experience queues and the relevant airline may apply charges at the airport.

Due to data protection regulations, we are unfortunately unable to complete online check-in for you as we cannot hold your personal passport details. However, we have collated the below useful information by airline which should help you complete your online check-in and obtain boarding passes for your flights.

Simply scroll down to the airline you are flying with and follow the steps (all web links open in a new browser window so you will still be able to view this guidance at the same time).

Please note: to check-in online for your flight, you will need your Airline Booking Reference (this is different from your Newmarket Holidays booking reference). Your Airline Booking Reference will be included under the 'Flights' section of your final travel documents which will be sent to you approximately seven days before departure.

Before arriving at your departure airport, please ensure that you have your boarding passes ready for inspection (either in an electronic or paper format).

We hope you find this information helpful and we are so looking forward to welcoming you on your holiday.

AER LINGUS - online check-in is available from 48 hours prior to your flight departure time

Visit aerlingus.com
Click on 'Check In'
Enter the surname of the lead passenger on your booking
Enter your Aer Lingus Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and is different from your Newmarket Holidays booking reference)
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
Please note: we include hold luggage on all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with Aer Lingus, you can check-in at your departure airport but Aer Lingus may charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
For further help with online check-in for Aer Lingus flights, please visit Aer Lingus' check-in information page

AIR MALTA - online check-in is available from 24 hours prior to your flight departure time

Visit airmalta.com/en-at
Click on 'Manage' and then 'Check in', then on the next page click 'Check in' again
Select which airport you will be departing from and click 'Continue'
Enter your Air Malta Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the surname of the lead passenger on your booking
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
Please note: we include hold luggage on all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with Air Malta, you can check-in at your departure airport but Air Malta may charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
For further help with online check-in for Air Malta flights, please visit Air Malta's check-in information page

BLUE ISLANDS - online check-in is available from 48 hours prior to your flight departure time

Visit blueislands.com
Click on 'Online Check In'
Read the Dangerous Goods Confirmation and tick the box
Enter your Blue Islands Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the surname of the lead passenger on your booking
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
Please note: we include hold luggage on all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with Blue Islands, you can check-in at your departure airport but Blue Islands may charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
For further help with online check-in for Blue Islands flights, please visit Blue Island's check-in information page

BRITISH AIRWAYS - online check-in is available from 24 hours prior to your flight departure time

Visit ba.com
Click on 'Manage' (if on a computer desktop) or 'Check in' (if on your mobile device)
Enter your British Airways Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the surname of the lead passenger on your booking
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
You can opt to pay British Airways directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by British Airways
Please note: we include hold luggage in all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with British Airways, you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
For further help with online check-in for British Airways flights, please visit British Airways' check-in information page

EASYJET - online check-in is available from 30 days prior to your flight departure date

Watch our 'how to' video, or follow the steps below

Visit easyJet.com
Click on 'Check In' (in the top right-hand corner if on a desktop computer) or 'Sign In' (if on a mobile device)
Select 'No account or easyJet holidays booking'
Enter the surname of the lead passenger on your booking
Enter your easyJet Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
You can opt to pay easyJet directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by easyJet
Please note: we include hold luggage on all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with easyJet, you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
For further help with online check-in for easyJet flights, please visit easyJet's check-in information page

EURO WINGS - online check-in is available from 72 hours prior to your flight departure time

Visit eurowings.com
Scroll down and select 'Log-in with booking code'
Enter your Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the surname of the lead passenger on your booking.
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking.
Please note: we include hold luggage in all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device.
If you are having any difficulty checking in online with Euro Wings, you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online.
For further help with online check-in for Euro Wings flights, please visit Euro Wings' check in information page

JET2 - online check-in is available from 28 days prior to your flight departure date

Visit jet2.com
Enter your Jet2 Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the surname of the lead passenger on your booking
Select the flight departure date using the calendar
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
You can opt to pay Jet2 directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by Jet2
Please note: we include hold luggage on all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with Jet2 you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
For further help with online check-in for Jet2 flights, please visit Jet2’s check-in information page

KLM Royal Dutch Airlines - online check-in is available from 30 hours prior to your flight departure time

Visit klm.co.uk/check-in
Ensure 'ticket number or booking code' is selected
Enter your KLM Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the surname of the lead passenger on your booking
Enter your KLM flight number (this starts with KL and can be found on your confirmation invoice or final travel documents)
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
You can opt to pay KLM directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by KLM
Please note: we include hold luggage in all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
We strongly recommend that you check in online, if you require any assistance in this regard, please do not hesitate to call us. You may encounter very long queues at the check in desk if you fail to check-in online.
For further help with online check-in for KLM flights, please visit KLM's check-in information page

LOGANAIR - online check-in is available from 96 hours prior to your flight departure time

Visit loganair.co.uk
Read the information and tick the box at the bottom of the page to proceed
Enter the surname of the lead passenger on your booking
Enter your Loganair Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and is different from your Newmarket Holidays booking reference)
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
Please note: we include hold luggage in all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having difficulty checking in online with Loganair, you can check in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
For further help with online check-in for Loganair flights, please visit Loganair's check-in information page

LUFTHANSA - online check-in is available from 23 hours prior to your flight departure time

Visit Lufthansa.com
Click on 'Check-in'
Enter your Lufthansa Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the first name and surname of the lead passenger on the booking
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
Please note: we include hold luggage in all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
For further help with online check-in for Lufthansa flights, please visit Lufthansa's check-in information page

NORWEGIAN - online check-in is available from 48 hours prior to your flight departure time

Visit norwegian.com
Complete the section under ‘I have a booking reference’
Enter your Norwegian Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the surname of the lead passenger on your booking
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
You can opt to pay Norwegian directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by Norwegian
Please note: we include hold luggage on all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with Norwegian you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
For further help with online check-in for Norwegian flights, please visit Norwegian’s check-in information page

PEGASUS

Pegasus Airlines, typically flying to Turkey, do not have an online check-in facility. You should proceed to your departure airport and check in at the airport check-in counter. You will simply need your passport and flight reference number (which can be found on your Final Travel Documents) to check in.

RYANAIR

Please note Ryanair check-in opens 24 Hours Prior to your flight departure time.
We would advise you to try in the first instance to check in on Ryanair’s website using your Ryanair reservation number and our email address which is [email protected]
If you are then prompted to “sign in” you will then have to download the Ryanair App to your smart phone to access check in and boarding passes.
Once in the Ryanair App, select “My Trips” and enter your Ryanair Reservation number and email [email protected] You will then be able to check in and select boarding passes. You will also be able to access other services like seating, extra baggage etc.
Please note, we include hold luggage on all bookings except our Christmas Markets tours
If you are asked to complete an online verification procedure, please follow the instructions or use the link customer verification - you may be required to pay Ryanair a small fee for this. Please use email address [email protected] or [email protected]. You may need to try both. If you are charged a small fee for this process, please email your receipt of purchase to [email protected] and we will refund you this cost.
If you are having any difficulty checking in online with Ryanair please contact us on 0203 137 0371 and we will endeavour to assist you. If you do not check-in online and wait to do so at the airport, you will be charged to do so.
For further help with online check-in for Ryanair flights (including details of the fees applicable for checking in at the airport), please visit Ryanair’s check-in information page.

TUI - online check-in is available from 48 hours prior to your flight departure time

Visit tui.co.uk
Click on 'Manage My Booking’ and then 'Flight Check in'
Enter your TUI Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the surname of the lead passenger on your booking as well as your departure date
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
You can opt to pay TUI directly for specific seat selection should you wish, or alternatively you can skip this step
Please note: we include hold luggage on all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with TUI, you can check-in at the airport 2.5 hours before departure for no extra cost, however you may encounter longer queues than those who have checked-in online
For further help with online check-in for TUI flights, please visit TUI's check-in information page

TURKISH AIRLINES - online check-in is available from 24 hours prior to your flight departure time

Visit turkishairlines.com
Click on 'Check In/Manage My Booking'
Enter your Turkish Airlines Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the surname of the lead passenger on your booking
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
Please note: we include hold luggage on all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with Turkish Airlines, you can check-in at your departure airport but Turkish Airlines may charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
For further help with online check-in for Turkish Airlines flights, please visit Turkish Airline's check-in information page

VUELING - online check-in is available from 24 hours prior to your flight departure time

Visit vueling.com/en
Click on 'Online Check In' and select the tab called 'Origin/Destination'
Enter your Vueling Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the destination airport of your flight and the date of travel, then click 'Go'
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
Please note: we include hold luggage on all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with Vueling, you can check-in at your departure airport but Vueling may charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
For further help with online check-in for Vueling flights, please visit Vueling's check-in information page

WIZZ AIR - online check-in is available from 48 hours prior to your flight departure time

Visit wizzair.com
Click on 'Check In'
Enter your Wizz Air Airline Booking Reference (you can find this under the 'Flights' section of your final travel documents - it is a combination of letters and numbers and is different from your Newmarket Holidays booking reference)
Enter the surname of the lead passenger on your booking
Once in your booking, follow the steps to check-in online - you’ll need to add passport information for every passenger on your booking
You can opt to pay Wizz Air directly for specific seat selection should you wish, or alternatively you can skip this step and you’ll be allocated seats by Wizz Air
Please note: we include hold luggage on all bookings except our Christmas Markets tours
You can now print your Boarding Cards or download them digitally to your mobile device
If you are having any difficulty checking in online with Wizz Air, you can check-in at your departure airport but Wizz Air will charge a fee for this (payable at the airport) and you may encounter longer queues than those who have checked-in online
For further help with online check-in for Wizz Air flights, please visit Wizz Air’s check-in information page

For long-haul holidays, seating in economy class cannot be pre-booked until very close to departure, given the nature of our competitive fare arrangements with our airline partners. Once you receive your final travel documents, some airlines will permit you to allocate your seats for a cost, payable directly to the airline. The procedure for doing this will vary between airlines, but will be clearly shown on your documents. We cannot do this for you and must be done directly with the airline.

For UK and European short-haul holidays, you may be able to pre-book your seats directly with your airline (there will be a charge for doing so) when we supply you with your flight reference number. In some cases we will SMS you (if we have your mobile number) your flight reference number, otherwise your flight reference number will be available when we send you your final travel documents, approx 7-10 days before your departure date.

You will receive details of the terminal you are flying from with your final travel documents, which are sent approximately one week prior to your date of departure. Alternatively, you can visit the websites below to find out which terminal different flights normally depart from.

London Gatwick Airport

London Heathrow Airport

Manchester Airport

There are only a few UK airports that have more than one departure terminal, so if your airport is not on this list, you will simply need to proceed to that airport's 'Departures'.

For customers departing from London Gatwick with easyJet, please note that easyJet operates from both the North and the South terminal. The information we provide at the time of booking and when we send your departure documents is the information to the best of our knowledge at the time. However, due to their size at this airport, easyJet may change the departing or arriving terminal at short notice.

As an escorted touring company, Newmarket Holidays purchase flight seats from long-haul airlines (eg Virgin Atlantic, KLM and Kenya Airways) as a group. This means that your individual flight reference number will be available to you approx. 2 weeks before your scheduled departure date. We are unable to source this any earlier. Once your airline flight reference is available, this will be sent to you with your Final Travel Documents. At this point, you will be able to log onto the airline directly and pay any associated costs to them for pre-booking seats. The point where you can pre-book your seats varies between airlines. As examples, with Virgin Atlantic, this can be actioned approximately 3 weeks before travel. With British Airways, they do not permit pre-booking of seats until around 3 days before departure due to the nature of group fare rules.

This is possible in certain circumstances. As a group escorted tour operator, we buy seats in blocks for our travelling group. This means our holidays are competitively priced, as we source very good rates with our airline partners. Should you wish to upgrade, we would be deviating your booking away from the group economy fare, to a different fare type. This means the difference between the original economy fare quoted (part of our group) and the new upgraded fare will likely be greater than you may expect. You should not compare fares on airline websites, as these are not reflective of the arrangement we have with airlines.

We can quote upgrade rates for flights with Virgin Atlantic, Air Canada and Malaysia Airlines within 5 days. All other upgrade requests are submitted to the airline for quoting and can take up to two weeks to come back.

Upgrades are not permitted within 6 weeks of departure.

Flight Information

Terminal information, seat booking and arrival times

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